Thank you for choosing Queens Court.
We are dedicated to delivering freshly baked goods that meet your highest expectations. Every item — from our signature banana breads to our savory pies and small chops — is crafted with care to give you a truly royal experience.

In the event of any issues with your order, we are here to help. Please find our detailed refund and replacement policy below.

Conditions for Refund or Replacement

1. Damaged Products

If your product arrives with manufacturing defects, you may be eligible for a refund or replacement.
Please notify our customer service team within 24 hours of receipt, providing:

• Clear photographs of the damaged product
• A detailed description of the issue

Please note that damages incurred during third-party shipping or handling are not covered under this clause.

2. Incorrect Orders

If you receive an incorrect item, contact our customer service within 24 hours of delivery.
After verification, if the error was on our part, we will facilitate a replacement to correct it promptly.

3. Quality Issues

If you experience any quality-related issue (such as staleness or spoilage), please notify us within 24 hours of receipt with a detailed explanation and supporting photographs.
We will investigate and, if verified, initiate a replacement to ensure you receive the quality you expect from Queens Court.

4. Shipping or Handling Delays

Queens Court is not responsible for delivery delays caused by third-party couriers or logistics services.
However, if such delays result in the product losing its freshness, we may offer a replacement.
Please note that additional shipping costs will apply in such cases.
For major shipping issues, we recommend filing a claim with the courier service, and our team will gladly assist where possible.

Refund or Replacement Process

1. Notification:
   Contact our customer service team at support@queenscourtshop.com or (404)-993-6683 with your order details, photographs, and a description of the issue.
2. Verification:
   Our team will investigate your claim and may request additional information. This process typically takes 1–2 business days.
3. Approval:
   If the claim is validated, we will approve the refund or replacement.
   Please note that the final decision rests with Queens Court, and not all claims may be approved.

Refund or Replacement Timeline

Once approved, refunds or replacements will be processed within 3–5 business days.
You will receive an email confirmation once the process has been initiated.

Exceptions

Refunds or replacements will not be offered in the following circumstances:

• Complaints submitted after 24 hours of receiving the order
• Products that have been partially or fully consumed
• Claims found to be fraudulent or misleading

Contact Us

For any questions or concerns regarding this policy, please contact our customer support team:
📩 Email: support@queenscourt.com
📞 Phone: (404)-993-6683

Thank you for choosing Queens Court — where every bite is fit for royalty. 👑